FAQ

Welcome to the Fillterra FAQ.

Here you can find answers to common questions about our home textiles, lighting products, orders, payments, shipping, returns, and refunds.

1. What is Fillterra?

Fillterra is an online home and lifestyle retailer focused on products designed to create warmer and more comfortable living spaces.

Our collection primarily includes decorative pillows, throws, pendant lighting, ceiling lighting, and related home products.

2. What products does Fillterra offer?

Our product selection may include:

  • Decorative pillows and cushions
  • Throws and textile accessories
  • Pendant lights and chandeliers
  • Flush and semi-flush ceiling lighting
  • Complementary home décor products

Product availability may change as our collection is updated.

3. How do I place an order?

Browse the products available on fillterra.com, select the product and available options you want, add the item to your cart, and proceed to checkout.

Please review your shipping and payment information carefully before submitting your order.

4. How long does order processing take?

Orders are generally processed within 1–3 business days.

5. How long does delivery take?

Estimated delivery generally takes approximately 5–10 business days after shipment.

Delivery times may vary depending on the carrier, destination, and other circumstances.

6. How much does shipping cost?

Applicable shipping charges will be displayed during checkout before payment is completed.

7. Can I track my order?

Where tracking is available, tracking information will be provided after your order has shipped.

8. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing or shipping has started.

9. What payment methods do you accept?

Available payment methods will be displayed during checkout and may vary depending on your location.

10. What is your return period?

Eligible products may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.

11. Can I return a light after installing it?

Lighting products that have been permanently installed, hardwired, altered, or modified generally cannot be returned unless they were defective when received.

Please inspect the product carefully before installation.

12. What should I do if my product arrives damaged?

Please contact us promptly and provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the damaged area
  • Photographs of the packaging
  • A photograph of the shipping label

We will review the issue and provide an appropriate solution.

13. Will product colors look exactly the same as they do online?

We make reasonable efforts to display colors accurately.

However, actual colors may vary slightly due to photography, lighting conditions, screen settings, textile variations, and manufacturing processes.

14. Do lighting products require professional installation?

Some lighting products may require electrical installation.

Where applicable, we recommend installation by a suitably qualified professional.

15. How will I receive my refund?

Approved refunds are generally issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

16. How can I contact Fillterra?

Website: fillterra.com
China Telephone: +86 131 2394 3214
U.S. Telephone: +1 770 468 2367