Privacy Policy

This Privacy Policy explains how Fillterra, operated by Guangzhou Tengningzhan Trading Co., Ltd., collects, uses, shares, and protects personal information when you visit fillterra.com, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Name
  • Billing address
  • Shipping address
  • Telephone number
  • Email address, when provided
  • Order information
  • Transaction information
  • Products viewed or purchased
  • Device information
  • Browser information
  • IP address
  • Website usage information
  • Customer service communications

Payment information is generally processed by third-party payment service providers.

How We Use Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Communicate regarding orders
  • Provide customer support
  • Prevent fraud and security incidents
  • Improve our website and services
  • Maintain business and transaction records
  • Comply with legal obligations
  • Provide marketing communications where permitted

Cookies and Similar Technologies

Fillterra may use cookies and similar technologies to:

  • Operate the website
  • Remember customer preferences
  • Analyze website performance
  • Understand website usage
  • Support advertising or marketing activities where applicable

You may be able to manage cookies through your browser settings or available cookie preference tools.

Shopify

Our online store may be hosted through Shopify, which provides ecommerce technology used to operate our store.

Information may therefore be processed through Shopify's systems as necessary to provide our online store and related services.

Payment Providers

Payment transactions may be processed by third-party payment providers.

These providers may collect and process payment information in accordance with their own privacy and security policies.

Service Providers

We may share information with service providers where reasonably necessary to operate our business, including providers supporting:

  • Website hosting
  • Ecommerce services
  • Payment processing
  • Warehousing
  • Order fulfillment
  • Shipping and delivery
  • Customer support
  • Analytics
  • Fraud prevention
  • Information technology services

International Processing

Because Fillterra may serve customers in different countries and regions, personal information may be processed or stored outside your country of residence.

Where required, we take reasonable measures to handle such information in accordance with applicable privacy requirements.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

Your Privacy Rights

Depending on your location, applicable law may provide rights regarding your personal information, including the right to:

  • Request access
  • Request correction
  • Request deletion
  • Object to certain processing
  • Restrict certain processing
  • Withdraw consent where processing relies on consent

These rights may be subject to applicable legal limitations and exceptions.

Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children who are not legally able to enter into online purchase transactions under applicable law.

We do not knowingly seek to collect personal information from children for independent marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with an updated revision date.

Contact Us

For privacy-related questions or requests:

Company Name: Guangzhou Tengningzhan Trading Co., Ltd.
Website: fillterra.com
Registered Address: Room 1004, No. 9 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, Guangdong, China
China Telephone: +86 131 2394 3214
U.S. Telephone: +1 770 468 2367