Payment Policy
Last Updated: August 26, 2026
Fillterra is committed to providing a secure and straightforward checkout experience.
Accepted Payment Methods
Available payment methods will be displayed during checkout.
Payment options may vary depending on your country, region, device, currency, and the payment services available through our online store.
Payment Authorization
By submitting an order, you authorize the applicable payment provider to charge the total amount shown during checkout.
An order is not considered successfully placed until payment authorization has been completed.
Pricing
Product prices are displayed on the relevant product pages.
The final amount payable, including applicable shipping charges, taxes, discounts, and other charges, will be displayed before you complete checkout.
Currency
The applicable transaction currency will be displayed on the website or during checkout.
If your payment account uses a different currency, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees.
Fillterra does not control fees independently charged by banks, card issuers, or payment providers.
Payment Security
Payments are processed through third-party payment service providers.
Where payments are processed through such providers, Fillterra does not directly store complete payment card numbers on its own systems.
Failed or Declined Payments
A payment may be declined for reasons including:
- Incorrect payment information
- Insufficient funds
- Bank security controls
- Payment provider restrictions
- Transaction verification requirements
If your payment is unsuccessful, please verify your payment information or contact your bank or payment provider.
Order Verification
To help prevent fraud and unauthorized transactions, some orders may be subject to additional verification.
We may contact you for reasonable information necessary to verify an order.
Refunds
Approved refunds are normally returned to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider.
Please review our Return & Refund Policy for additional information.
Contact Us
For payment-related questions:
Website: fillterra.com
China Telephone: +86 131 2394 3214
U.S. Telephone: +1 770 468 2367
