Terms of Service

Welcome to Fillterra.

This website is operated by Guangzhou Tengningzhan Trading Co., Ltd.

Throughout this website, the terms “Fillterra,” “we,” “us,” and “our” refer to the operator of fillterra.com.

By accessing this website or purchasing products from us, you agree to these Terms of Service.

1. Online Store Terms

You may use this website only for lawful purposes.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized activities.

2. Product Information

We make reasonable efforts to present product descriptions, specifications, photographs, dimensions, colors, materials, and other information accurately.

However, actual product appearance may vary slightly due to:

  • Lighting conditions
  • Photography
  • Screen settings
  • Manufacturing variations
  • Material variations

Minor variations that do not materially affect normal product use may occur.

3. Lighting Products

Customers are responsible for determining whether a lighting product is suitable for the intended location and electrical system.

Where professional electrical installation is required, customers should use a suitably qualified professional.

Fillterra is not responsible for damage caused by improper installation, misuse, unauthorized modification, or installation inconsistent with applicable instructions.

4. Prices

Product prices may change without prior notice.

The price applicable to an order is the price displayed during checkout when the order is submitted.

5. Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving:

  • Suspected fraud
  • Incorrect pricing
  • Product availability issues
  • Payment problems
  • Shipping restrictions
  • Incorrect or incomplete customer information

If we cancel an order after receiving payment, the applicable amount will normally be refunded.

6. Shipping

Shipping availability, charges, processing times, and estimated delivery times are described in our Shipping Policy.

Delivery dates are estimates and may be affected by circumstances outside our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

8. Intellectual Property

Content on fillterra.com, including text, graphics, branding, photographs, logos, page designs, and other original materials, may be protected by intellectual property laws.

You may not reproduce, distribute, publish, commercially exploit, or otherwise misuse protected website content without appropriate authorization.

9. Third-Party Services

Our website may use or link to third-party services, including:

  • Payment providers
  • Shipping carriers
  • Analytics providers
  • Ecommerce technology providers
  • Other service providers

We are not responsible for independent third-party websites or services outside our reasonable control.

10. Prohibited Conduct

You must not attempt to:

  • Interfere with website security
  • Introduce malware or harmful code
  • Gain unauthorized access to systems or accounts
  • Abuse the website using automated systems
  • Submit false or fraudulent information
  • Infringe intellectual property rights

11. Disclaimer

To the extent permitted by applicable law, products and services are provided subject to the terms, descriptions, warranties, and consumer rights applicable to the relevant transaction.

Nothing in these Terms excludes rights that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, Fillterra will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with an updated revision date.

14. Governing Law

These Terms are governed by the laws of the People's Republic of China, subject to any mandatory consumer protection rights applicable in the customer's jurisdiction.

15. Contact Information

Company Name: Guangzhou Tengningzhan Trading Co., Ltd.
Website: fillterra.com
Registered Address: Room 1004, No. 9 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, Guangdong, China
China Telephone: +86 131 2394 3214
U.S. Telephone: +1 770 468 2367