Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping at Fillterra. We are committed to providing a clear and reliable shipping experience for every order.

Shipping Destinations

Fillterra ships to destinations available during checkout.

Shipping availability may vary depending on the product, destination, carrier availability, and local delivery restrictions.

If we are unable to ship to your address, this will normally be indicated during checkout before payment is completed.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends or public holidays.

Processing times may occasionally be longer during holidays, promotional periods, periods of high order volume, or other exceptional circumstances.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery generally takes approximately 5–10 business days.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier operations
  • Customs procedures
  • Weather conditions
  • Public holidays
  • Local delivery conditions
  • Other circumstances outside our reasonable control

Estimated delivery times are provided for reference only and are not guaranteed delivery dates.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping charges may vary depending on the destination, order value, product type, and shipping method.

Order Tracking

Where tracking is available, tracking information will be provided after your order has shipped.

Please allow some time for the carrier's tracking system to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you discover an error in your shipping information, please contact us as soon as possible.

Once an order has entered the shipping process, we cannot guarantee that the delivery address can be changed.

Additional shipping costs caused by incorrect or incomplete shipping information may be the responsibility of the customer.

Delayed or Lost Packages

If your package appears significantly delayed or the tracking information has not been updated for an extended period, please contact us.

We will assist in reviewing the shipment status with the applicable carrier where reasonably possible.

Damaged Packages

If your package or product arrives damaged, please retain the original packaging and take clear photographs of:

  • The product
  • The damaged area
  • The external packaging
  • The shipping label

Please contact us promptly so that we can review the issue.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Contact Us

For shipping-related questions, please contact:

Fillterra
Website: fillterra.com
China Telephone: +86 131 2394 3214
U.S. Telephone: +1 770 468 2367

Company: Guangzhou Tengningzhan Trading Co., Ltd.
Registered Address: Room 1004, No. 9 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, Guangdong, China